Our people

Together, we make a difference. With 7000 people delivering over 770 programs and services—we live our mission, values and beliefs. Collectively we are the spirit of our organisation.

With dedication and resilience, we deliver on our commitment to consumer outcomes. We are highly experienced, qualified and innovative thinkers who invest in our purpose and values; it’s the foundation for us to grow.

Our priority is clear. Building on our heritage, we foster the engagement and wellbeing of our people. By developing their capability we ensure a supportive, respectful and inclusive workplace culture.

On 1 July 2017, our organisation embraced a new way of working. 3,800 employees and over 3,000 volunteers transitioned to a new People and Culture operating model.

Adopting a business partnership structure with human resource teams we supported continuity of service delivery. We set up specialist streams to drive the new direction with updated tools and frameworks, where we have already made strong early progress exemplified in our inaugural strategic plan.

Following extensive consultation, we implemented an organisational development roadmap to attract, retain and develop our people to secure the right skills and behaviours to deliver our purpose now and in the future.

Our people are our greatest strength in creating a brighter future for all.